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Urgent and emergency help for carers

If you are concerned that someone is at risk of harm or neglect, please report it.

A key concern for many carers is what would happen to the person they care for if they were taken ill or had an emergency. It is important for you and the person you care for to build a contingency plan, so that if an emergency should happen, others can step in to help. The Carers UK website has useful information about planning for emergencies.

If you would like more formal advice from a Herefordshire Council social care worker about contingency planning, this is included as part of the care assessment and carers assessment.

Herefordshire Carer’s Support offer an Emergency card scheme as well as emergency planning

There is a range of technology available that can offer a number of innovative and creative solutions to help prevent and react to an emergency including pendants and alarms. Further information is available by visiting the Assistive technology section on this website.

The Herbert Protocol is a scheme recognised by West Mercia Police and aimed at people with dementia or similar vulnerabilities which can cause them to wander or go missing. You can download and complete a form in case the person you care for should ever go missing. This contains vital information, such as their health needs and medication, significant places in the person’s life and their daily routine which can be passed to the police to help them find the missing person. 

Hereford Lions Club have a 'message in a bottle' scheme, where you can put details of the person you care for and your details in a pack and keep it in the fridge. You then place a sticker on the back of your front door to alert emergency services to the scheme so that they know where to look for information. 

If you are experiencing emotional difficulties due to your caring role, Herefordshire Carer’s Support offer support or the Samaritans offer a safe place for you to talk. If your caring role is having an impact upon your health, it is very important that you speak to your GP at the earliest opportunity to ensure the correct help is in place to keep you well. Be sure to explain that you are a carer.

There are a number of respite options available if you need a break from caring. Visit the Breaks for carers section for details.