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Privacy Notice

Our Privacy Notice explains how we use any data we collect from you through the WISH website and how we will protect and respect it.

Information we collect

In order to provide an appropriate WISH service, it is necessary for us to collect information from our registered organisations / services / groups and visitors to our website, some of which is optional.

  • Feedback: This is collected through website feedback forms and social media and is anonymised data (feedback forms only), which is provided voluntarily and used to make improvements to the website.

  • Site usage information: This is obtained from log files and web analytics applications and is anonymised data, which doesn’t contain personal information about users.  It includes number of website users, page views etc.

  • Personal information: If you use an e-mail address to create a My Information Booklet, this information is not retained.

  • Provider information: If you register to use WISH and its directories as an organisation / service / group, including if you’re an individual providing services.  This information can be used to ascertain the number and types of services registered, where they’re located within Herefordshire etc.  We may also contact you to update or improve the accuracy of your information on WISH or if there’s a problem with your account and to notify you of any relevant information, services and events.

  • Event information: If you provide a name and contact details in order to promote your activities and events on WISH.  This information can be used to ascertain the number and types of activities / events listed, where they’re held within Herefordshire etc.

The only identifiable data we collect / process, is if you register as a provider of goods or services on WISH, whether as an individual or an organisation.  The consent you provided at the time of registration, is the legal basis for processing your data, which you can withdraw at any time, by contacting the WISH Team, using the details at the bottom of the page.

Who processes your data?

All personal data held, is processed in accordance with the Data Protection Act 2018, and the data controller for the information outlined within this Privacy Notice, is Herefordshire Council.

The data you provide is processed jointly by Herefordshire Council and Public Consulting Group UK Limited (PCG), which is responsible for the hosting and maintenance of the WISH website.

Providing accurate information

It’s important that we hold accurate and up to date information about you in order to ensure WISH remains a reliable resource.  If any of your details have changed, or change in the future, please ensure you update your account / service(s) on WISH.  All provider records are reviewed and updated on an annual basis by the WISH Team to ensure the information is still accurate.  If a provider fails to respond to a request to review / update information, they will be suspended from the website.

Protecting your data

We will not normally share your information with organisations, other than our Herefordshire Council colleagues, such as adult social care, for the purposes outlined above, without your consent.  However, there may be certain circumstances where we would share without consent, such as where we are required to do so by law, to safeguard public safety or in risk of harm or emergency situations.  Any information shared would be on a minimum need to know basis only, with appropriate individuals, for the relevant stated purpose.

We only keep your information for the minimum period necessary.  The information outlined within this Privacy Notice, will be kept until such time as you request to remove your details from WISH or for as long as the website continues to operate.  All information will be held securely and destroyed under confidential conditions.


WISH use cookies to measure website usage through Google Analytics.  These cookies collect anonymous information about how visitors use our site, including the number of visitors, where they’ve come to the site from and the pages they’ve visited.  Please refer to Google’s privacy policy for additional information.

If a website user doesn’t wish to receive a cookie, then it is their responsibility to set their browser accordingly to reject or deny it.

WISH also links to third-party websites and hosts a number of embedded videos, from companies such as YouTube and Vimeo, which utilise cookies and therefore may enable third-parties to collect or share your data.  Please refer to the third-party organisations individual privacy policies for more information.

Social media

If you contribute to any WISH social media channels, your contribution will be governed by the appropriate social media platform’s privacy policy.  Herefordshire Council has a separate acceptable use policy and guidelines relating to contributions to online communities linked to or visible from the WISH website.

Request information

You have the right to request access to personal information / data held about you by WISH, to inspect it and have it amended or erased if it’s incorrect.

To access your records, you need to put your request in writing and provide proof of identification.  To find out more, please visit Herefordshire Council’s access to information page.

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office.

Contact WISH

If you need any further assistance with our Privacy Notice or with using WISH, please contact: